"The initial response to the crisis sets the tone for the rest of the effort."
Shrivastava - Bhopal, Anatomy of a Crisis 1987

Incident management, also known as emergency management, crisis management or major incident management is about dealing with a major unpredictable event that threatens the organisation or its stakeholders. The objective of incident management is to ensure disruptive events are detected as early as possible and there is a structured and coherent response to minimise their impact.

In over a decade we have worked with a wide range of organisations (including some of the largest in the UK) to improve their incident management capability. Our unique workbook style of Plan is based on recognised best practice and has been field-tested with a number of organisations both in exercises and actual incidents.

Our strategic partnerships allow us to offer the full range of relevant services.

Our Core Product Set for Incident Management Includes:

• Preparation of incident management plans. 
• Incident management team training.
• Incident management exercises.
• Executive briefings.
• Crisis media training.*
• Communication management services.*

*Working with our strategic partners